Welcome to shop for women’s accessories (including jewelry boxes, bags, etc.) at Wogassy! To ensure that you receive your desired products promptly and accurately, we have formulated this shipping policy. This policy is developed and implemented by REFLEXION GALLERIES PTY. LTD., with the company’s registered address at 8 GRANDVIEW PARADE, EPPING NSW 2121, postal code 2121, contact number 0451 – 961 – 630, and email reachus@wogassy.com. Please read this policy carefully before making a purchase to understand the relevant shipping information.
I. Shipping Scope
We currently offer shipping services within Australia and to selected international regions. Our domestic service covers all states and territories in Australia. For the specific list of countries and regions eligible for international shipping, you can check the checkout page or contact our customer service. If your location is outside our shipping coverage, the system will prompt you that the order cannot be completed during checkout.
II. Shipping Methods
(A) Within Australia
- Standard Shipping: We utilize Australia Post or other partner logistics companies for delivery. Generally, orders will be delivered within [3 – 5] business days after order confirmation. This method is suitable for most products, offering an affordable option for customers who are not in a hurry to receive their items.
- Express Shipping: Collaborating with professional courier services, we provide faster delivery, usually within [1 – 2] business days after order confirmation. An additional fee applies for express shipping, which is calculated based on the order’s weight, volume, and delivery address. You can view the detailed cost information on the checkout page. This option is ideal for customers who need their products urgently.
(B) International Shipping
- International Standard Express: Partnering with renowned international courier services such as DHL and FedEx, delivery times vary by destination but typically range from [5 – 10] business days after order confirmation. Shipping fees are calculated according to the product’s weight, volume, destination country, and the selected courier’s pricing structure. You can obtain an estimated cost by entering your shipping address on the checkout page.
- International Economy Shipping: Employing more cost – effective international logistics channels, this option has a longer delivery time, usually taking [10 – 20] business days after order confirmation. With lower shipping costs, it is suitable for customers who prioritize savings over speed. The specific fees are also displayed on the checkout page.
III. Shipping Times
(A) Order Processing Time
We will complete order processing, including product preparation and packaging, within [1 – 2] business days after receiving your order and full payment. For orders containing pre – sale or customized products, the processing time will be subject to the information provided on the product page or as communicated with you.
(B) Special Circumstances
- During public holidays, adverse weather conditions, or peak shipping seasons (such as Christmas and Black Friday), delivery times may be delayed. We will make every effort to coordinate with our logistics partners to minimize the impact and will notify you of the expected delay via email or text message.
- If your order cannot be delivered due to incorrect address information, failed delivery attempts, customs clearance issues, etc., we will contact you. If the issue remains unresolved within [5] business days, the order will be returned. You may choose to place a new order or request a refund, and any additional fees incurred (such as return shipping and re – delivery costs) will be your responsibility.
IV. Shipping Fees
(A) Within Australia
- Standard Shipping: Orders totaling [100] AUD or more are eligible for free shipping. For orders under [100] AUD, a shipping fee of [8] AUD will be charged.
- Express Shipping: Regardless of the order amount, a flat fee of [15] AUD applies for express shipping.
(B) International Shipping
International shipping fees are calculated based on the product’s weight, volume, destination country, and the selected shipping method, and the exact amount will be displayed in real – time on the checkout page. Additionally, international orders may be subject to import duties, value – added taxes, and other fees, which are the responsibility of the recipient. You can find estimated tax information on the product details page or by contacting our customer service.
V. Package Tracking
Once your order has been processed and dispatched, we will send you a shipping notification via email that includes the tracking number. You can track the status of your package on the official website of the courier service or on the “My Orders” page of our website by entering the tracking number. If you encounter any issues during the tracking process or do not receive your product by the expected delivery date, please contact our customer service team (email: reachus@wogassy.com; phone: 0451 – 961 – 630) for assistance.
VI. Delivery and Sign – off Instructions
(A) Within Australia
Upon delivery, the package generally requires your personal signature or that of an authorized recipient. If the selected shipping method supports contactless delivery, the courier will place the package in a designated safe location and notify you. To ensure the safety of the products, please inspect the package promptly upon receipt. In case of visible damage or missing items, take photos immediately and contact us within [24] hours for verification and resolution.
(B) International Shipping
When receiving international packages, you may be required to provide valid identification documents and relevant customs clearance materials. Please ensure that the recipient information entered in your order is accurate and keep your phone number accessible to cooperate with customs and courier services for smooth clearance and delivery. Any liability and costs arising from incorrect recipient information or non – cooperation will be borne by you.
VII. Additional Information
- If you have any questions or special requirements regarding our shipping policy, please feel free to contact our customer service team. We are committed to providing you with the best service.
- We reserve the right to adjust the shipping policy as needed, including changes to the shipping scope, methods, fees, and delivery times. After any policy adjustments, we will publish the updated version on our website and notify you via email or in – site notifications. Your continued use of our shipping services indicates your acceptance of the revised policy.
This shipping policy comes into effect as of July 3, 2025.